Store Policies

Terms & Conditions

Five Mountain Engraving Co.
Effective October 1, 2026

1. About these terms

These Terms & Conditions govern use of the Five Mountain Engraving Co. website and purchases of our products and services. They also apply to direct orders when included or referenced in the accepted quote, invoice, or order agreement.

“We,” “us,” and “our” refer to Five Mountain Engraving Co. Product listings, accepted quotes, and written order agreements may contain additional terms specific to your project. A specific term agreed to in writing controls over a conflicting general term to the extent permitted by law.

2. Website use and accounts

You may use our website to browse products, request quotes, place orders, and manage purchases. Please provide accurate information and use the website lawfully.

You may not submit fraudulent orders, impersonate another person, use another person’s account without permission, upload malicious files, attempt unauthorized access, or interfere with the website’s operation or security.

If you create an account, keep your sign-in information secure and contact us if you suspect unauthorized access. We may restrict access or decline requests involving fraud, misuse, or unlawful activity.

3. Product information and availability

We make reasonable efforts to provide accurate descriptions, photographs, prices, and availability. Screen settings, lighting, and material differences may affect how an item appears online.

Wood grain, leatherette texture, cork, stone, glass, coatings, and other materials can vary. Slight differences in color, engraving contrast, texture, and placement are normal when consistent with the material and agreed design.

If we discover a pricing error, unavailable item, or other issue that affects your order, we will contact you before proceeding. We will obtain your approval for any proposed substitution or price change. If we cannot fulfill the order as agreed, we will explain your options, including any applicable cancellation and refund rights.

4. Quotes and payment

A quote request allows us to review your project. Review your written quote or order confirmation carefully, including quantities, materials, personalization, pricing, and deadlines.

Quotes are valid for the period stated on the quote. Changes to quantities, materials, artwork, personalization, shipping, or deadlines may change the price. Additional charges require your approval before we proceed with the changed work.

Online orders paid by card are charged at checkout. Custom and bulk orders arranged directly with us may be paid through a separate invoice. Any required deposit, payment schedule, and balance due will be stated in the accepted quote or invoice. Unless different terms are agreed to in writing, the balance must be paid before shipment or pickup.

A purchase order does not establish credit terms. Any arrangement to pay after delivery requires our written approval.

Applicable taxes and shipping charges are shown at checkout or included in your quote or invoice.

5. Personalization and submitted artwork

You are responsible for supplying complete, accurate names, dates, wording, quantities, and design instructions.

By submitting artwork, logos, photographs, or other content, you confirm that you own the content or have permission to use it for your order. You authorize us to use the submitted content to quote, design, produce, and fulfill your project.

We may decline work we reasonably believe is unlawful, infringes another party’s rights, or is unsuitable for production.

Your submitted artwork remains yours or the property of its rights holder. Unless otherwise agreed in writing, purchasing a finished product does not include editable design files, templates, or production files created by Five Mountain Engraving Co.

6. Proofs and written approval

Before engraving, we will send a proof for your written approval. Review every name, date, number, spelling, punctuation mark, capitalization choice, logo, and layout detail. Your order allows 2 proofs. Additional proofs will be charged at $10.00 each.

Your written approval authorizes production of the approved design. If an error visible in the approved proof is reproduced accurately, correcting it may require additional charges or a replacement order. If our finished work differs from the approved proof, contact us so we can review and address the issue.

A digital proof represents wording, general layout, and placement. It cannot guarantee exact physical color, material tone, engraving depth, or appearance on every surface.

Any included revision allowance will be stated in your quote. Additional concepts, substantial changes, or revisions beyond that allowance may require a revised quote.

Changes requested after approval may affect the price and completion date. Once production begins, some changes may be impossible.

7. Production time and deadlines

Production begins after we receive the required payment or deposit, final order details, and written proof approval, and have the materials in hand.

Allow time for proof revisions and for any materials we need to order. Delayed approval, incomplete information, requested changes, or material availability may affect the schedule. We will communicate significant changes to an agreed shipping schedule.

If you need an order for a wedding, event, or other specific date, contact us before ordering. Entering a requested date does not confirm that we can meet it. Rush work and guaranteed deadlines require our written confirmation.

If an online order cannot ship within the stated time, we will provide the notice, revised shipping information, cancellation options, and refunds required by applicable law. These obligations also apply when delays involve suppliers or other circumstances outside our control.

8. Shipping and local pickup

We ship within the U.S. Carrier transit time begins when your package leaves our shop. Production time and shipping time are separate unless an estimate expressly includes both.

Provide a complete, accurate shipping address. Contact us promptly if you discover an error. We will explain whether an address can still be corrected and whether reshipping charges apply.

If a shipment is delayed or appears lost, contact us so we can investigate and assist with the carrier’s process. These terms do not transfer responsibilities or limit remedies contrary to applicable law.

Local pickup is available only when arranged with us. Wait for a ready-for-pickup notice and follow its appointment instructions. Our workshop does not accept unscheduled visits.

9. Changes and cancellations

Contact us promptly if you need to change or cancel an order.

For custom projects, cancellation charges may include authorized design work already completed, nonreturnable materials purchased for your order, and completed production, consistent with the terms you accepted and applicable law. We will explain the charges and any remaining refundable balance.

Once engraving begins, personalized products generally cannot be canceled because of a change of mind. This does not limit cancellation or refund rights required by law, including rights related to shipping delays.

10. Returns, damage, and order problems

Personalized and made-to-order items generally cannot be returned because of a change of mind or an error that appeared in an approved proof.

For unused, nonpersonalized items, contact us before returning anything so we can confirm eligibility and provide return instructions. Return costs and any refund of original shipping charges depend on the reason for the return and applicable law.

If your order arrives damaged, defective, incomplete, or materially different from the approved proof or product listing, contact us promptly with your order number and a description of the problem. Photographs help us assess the issue.

For shipping damage, retain the item and packaging and photograph the item, box, and shipping label. Please contact us before discarding, altering, repairing, or returning the item.

We will review the issue and explain the available remedy, which may include correction, replacement, or refund. Nothing in these terms removes rights or remedies you have under applicable law.

11. Customer-supplied items

Customer-supplied items require advance approval and a separate authorization.

Engraving results can vary with an item’s material, coating, construction, condition, and previous treatment. Before accepting the work, we will discuss suitability, known risks, and the agreed terms. Testing may be necessary.

Tell us if an item is irreplaceable or has significant sentimental value. Any allocation of responsibility must be documented and remains subject to applicable law.

12. Product care and intended use

Follow the care and use instructions provided for your product. Engraving, coatings, and materials may affect dishwasher, microwave, outdoor, or food-contact suitability.

Contact us before ordering if you need a product for a particular use, installation, environment, or safety requirement. Mounting and installation are the customer’s responsibility unless included in a written agreement.

13. Website content and third-party services

Our branding, written content, photographs, and original designs belong to Five Mountain Engraving Co. or their respective rights holders. Obtain permission before copying, republishing, or commercially using them.

The website may link to or use third-party services, including payment processing, shipping, embedded content, and supplier catalogs. Those services have their own terms and privacy practices. Their availability may change.

14. Privacy

Our Privacy Policy explains how we handle personal information collected through the website, quote requests, orders, and customer communications.

Use the designated checkout or invoice payment page to submit payment information. Do not send full card details through email, artwork uploads, or order notes.

15. Applicable law and customer rights

These terms are governed by Pennsylvania law to the extent permitted by applicable law. This provision does not remove consumer protections or other rights that cannot legally be waived.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

16. Updates and contact

We may update these terms. The effective date identifies the current version. The terms accepted for an existing order continue to apply unless we agree to a change or applicable law requires otherwise.

For questions about these terms or an order, contact:

Five Mountain Engraving Co.
Email: 5MtEngraving@gmail.com
Phone: 570-690-4690

Privacy Policy

Five Mountain Engraving Co.
Effective date: October 1, 2026

This Privacy Policy explains how Five Mountain Engraving Co. collects, uses, and shares personal information when you visit our website, request a quote, place an order, or contact us.

Information we collect

When you shop with us or get in touch, you may provide your name, email address, phone number, billing and shipping addresses, order details, and messages. If you request personalized engraving, you may also send names, dates, inscriptions, logos, photos, or other files for your project. Please send only the information and files needed to complete your request.

Our storefront is hosted by Ecwid. When you browse or shop, the storefront may collect information about your browser, device, and activity on the site through cookies and similar technologies.

How we use your information

We use your information to answer questions, prepare quotes, process orders and payments, create proofs, request your approval, engrave and deliver your items, and help with order changes or problems. We may also use order and transaction records for bookkeeping, tax reporting, fraud prevention, and dispute resolution.

We use the artwork and personalization details you send to prepare and fulfill your project. We ask for your permission before using your submitted artwork or identifiable photos of your finished order in our marketing or portfolio.

Payments and service providers

Payment providers such as Square process card payments when you use their services. We use transaction information, such as the amount paid and payment status, to manage your order. Please use the checkout or payment link provided and avoid sending card numbers by email or through an engraving upload field.

We share information as needed with companies that help us run the store and fulfill orders. These may include Ecwid for storefront and order management, payment providers for transactions, and shipping carriers for delivery and tracking. We may also disclose information when legally required or to investigate fraud or resolve a dispute.

Cookies and browser settings

The storefront uses cookies and similar technologies to keep items in your cart, remember preferences, and support checkout. You can manage cookies through your browser settings or through the storefront’s cookie controls where available. Blocking some cookies may affect how the cart or checkout works.

How long we keep information

We keep information as needed to complete your order, provide customer support, maintain business and tax records, and resolve disputes. How long we keep it depends on the type of information and why we need it.

Your choices and privacy requests

You can contact us to request access to, correction of, or deletion of personal information we hold about you. We may ask you to verify your identity before responding. Some information may need to be kept for legal, accounting, or order-related reasons. If you receive a promotional email from us, you can unsubscribe using the link in that email.

Contact us

For questions about this policy or to make a privacy request, email Five Mountain Engraving Co. at 5MtEngraving@gmail.com. We’ll post any updates to this policy on this page and revise the effective date.

Shipping & Payment Info

Proofs and production

For personalized orders, we’ll send you a digital proof to review. Your order will include two proofs. If more proofs are needed, they will be charged at $10.00 each. Please check spelling, names, dates, and layout before approving it. Engraving begins after we receive your written approval and have the materials needed to complete your order.

Please allow time to review your proof and request any changes. Larger orders and projects that require special materials may take longer. If you’re ordering for a wedding, awards ceremony, or other event, contact us before placing your order and tell us the date you need it in hand. Please note, this is not necessarily the date of the event, but days to a week prior.

Shipping and local delivery

Available shipping options, rates, and estimated delivery dates are shown at checkout based on your order and delivery address. Carrier transit time begins after we ship your order. Expedited shipping speeds up the carrier’s portion of the trip. Proof review and engraving still take time.

We’ll send tracking information when it’s available. Local delivery is available for qualifying orders of $300 or more within our delivery area. If your order qualifies, you’ll see the option at checkout.

Payments and order changes

We accept credit and debit cards through our online checkout. For custom projects arranged by quote, we’ll confirm the price and payment terms in writing.

If you’d like to add engraving, change the quantity, or make another change after placing your order, contact us as soon as possible. If the change affects the price or schedule, we’ll confirm the updated details with you before proceeding with the change.

If something arrives wrong or damaged

Contact us with your order number and a brief description of the problem. For shipping damage, please keep the packaging and include photos of the item and packaging if you can. See our Terms & Conditions for more on order changes, cancellations, and problems with personalized items.

Return Policy

Personalized and custom orders

Personalized, engraved, and made-to-order items are final sale for changes of mind. If we send the wrong item, your order arrives damaged or defective, or the engraving differs from the proof you approved, please contact us so we can help.

Please check names, spelling, dates, and other details before approving your proof. If we engrave an item as shown in the approved proof and you later discover an error in that proof, contact us for a quote to remake the item.

If your order arrives wrong, damaged, or defective

Contact us as soon as you can through our website or by replying to your order confirmation. Include your order number and a brief description of the issue. Photos of the item help us review the problem. If it arrived damaged, please keep the original packaging and include photos of it if possible.

We’ll review the issue and let you know the next step, which may be a correction, replacement, or refund. If we ask you to send back an incorrect, damaged, or defective item, we’ll provide return instructions and cover the return shipping.

Non-personalized items

If you’d like to return a non-personalized item, contact us with your order number before sending it back. We’ll confirm whether it’s eligible and explain any return shipping costs before you ship it.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. What we can change or cancel depends on whether we’ve ordered materials or started work. See our Terms & Conditions for details.